If you're having trouble signing in to your Deqo account, the steps below can help resolve the most common login issues.
Check Your Login Details
Before troubleshooting further:
Confirm that you're using the correct email address associated with your Deqo account.
Verify that your password is entered correctly.
Make sure there are no extra spaces when copying and pasting your credentials.
Forgot Your Password?
If you can't remember your password:
Click Forgot Password on the login page.
Enter the email address associated with your account.
Follow the instructions in the password reset email.
Create a new password and sign in again.
If you don't receive the password reset email, check your Spam or Junk folder before requesting another reset.
Didn't Receive a Verification Code?
If you're prompted to verify your account and don't receive the verification email:
Check your Spam or Junk folder.
Confirm that you entered the correct email address.
Request a new verification code.
Browser and Device Checks
If you're still unable to sign in:
Refresh the page and try again.
Clear your browser cache and cookies.
Try signing in from a different browser or device.
Still Can't Log In?
If the issue persists, please contact Deqo Support and include:
The email address associated with your account.
A brief description of the issue.
Any error messages displayed on screen.
Our support team will be happy to help.