After completing payment on the Deqo marketplace, your order enters escrow — a structured process managed by Deqo to ensure the domain is successfully delivered before funds are released to the seller.
Your order will appear in your account immediately after checkout.
Escrow Timeline
As your order progresses, you may see the following statuses:
Payment Pending Verification
Your order has been received and payment is being reviewed.Order Confirmed
Your purchase has been secured and escrow has been opened.Seller Delivering Domain
The seller is preparing and initiating the domain transfer.Domain Secured by Deqo
Deqo has verified control of the domain and is preparing delivery.Transfer Setup
The transfer process is being configured based on your selected registrar.Transfer in Progress
The domain is actively being transferred.Domain Delivered
The domain has arrived at your registrar account. Please verify that you have received it.Escrow Complete
Receipt has been confirmed and the transaction is complete.
How Domain Delivery Works
The transfer process depends on where the domain is currently registered:
Same Registrar
If the domain is already registered at your preferred registrar, it can often be transferred via an account-to-account push, which is typically the fastest delivery method.
Different Registrar
If the domain is registered elsewhere, an inter-registrar transfer may be required using an authorization code. Depending on the registrars involved, this process can take up to 7 days.
Confirming Receipt
Once the domain has been delivered, you may be asked to confirm receipt.
Escrow closes only after the domain has been successfully delivered and verified, helping protect both buyers and sellers throughout the transaction.
Important Notes
Transfer timelines vary depending on the registrars involved.
You will receive email updates throughout the process.
Please follow any transfer-related instructions promptly to avoid delays.
If you do not receive expected emails, check your Spam or Junk folder.
Troubleshooting
Transfer Delays
Domain transfers can take time depending on the registrars involved. Check your email for any transfer-related instructions or approval requests.
Missing Emails
If you have not received a confirmation or transfer-related email, check your Spam or Junk folder.
Need Assistance?
If your order is not progressing as expected, please contact Deqo Support and include:
The domain name
The email address used for the purchase
Any relevant order or invoice details